Business Partner Lounge   

OUR CALL CENTER

As a GoToMyPCTech Business Partner, your customer's call will be routed to our state-of-the-art Remote PC Repair Call Center located in Southern California which is fully staffed by certified support technicians 7 days a week!  We've been providing superior remote pc repair since 2004 and have 100% customer satisfaction thanks to our No Fix, No Fee guarantee on all services.

Click here to listen to audio testimonials

Listen to what real customers have to
say about our remote computer repair.

CERTIFIED TECHNICIANS

GoToMyPCTech technicians must pass an entrance exam before being considered for a position.  In addition, all technician's most hold a recognized certification in the industry such as CompTIA's industry neutral A+ certification or Microsoft's Certified Professional (MCP).  Once hired, technician's undergo rigorous training before being able to begin supporting customers.  Our technician's are then kept abreast on emerging security threats and technologies such as Microsoft Windows Vista.  Understanding the need for customer service, our technician's are trained in proper customer service techniques.  GoToMyPCTech does NOT outsource any work overseas.  Your customers will always work with English speaking technicians in the United States of America.

REMOTE CONTROL TECHNOLOGY

GoToMyPCTech employs remote control software that allows us to connect to your customer's computer within seconds, even while behind corporate firewalls thanks to our reverse connection technology.  All connections utilize 256-bit AES encryption and heavy compression and use Symantec-audited security architecture.  GoToMyPCTech's remote control system meets HIPAA regulations so your customers in the Healthcare industry can use your service safely.

CONNECTIVITY AND SECURITY

GoToMyPCTech's Call Center has the ability to manage dozens of concurrent customer connections with VoIP redundancy.  All sessions and chats are logged in detail for quality assurance and security.

PBX

Our Asterisk based PBX phone system has redundant trunks with multiple lines to handle heavier than normal call volumes.  This means your customers will never get a busy signal or be presented with an unprofessional image of your business.  Our powerful auto-attendant routes calls efficiently and our monitored reporting system ensures your customer's never get lost in the phone menu.

 

 

 

 
  Business Partner Lounge Copyright GoToMyPCTech.com   Home | How It Works | Sign-Up | Privacy | Policies | Contact Us