OUR CALL CENTER
As a GoToMyPCTech Business Partner, your customer's call
will be routed to our state-of-the-art Remote PC Repair
Call Center located in Southern California which is
fully staffed by certified support technicians 7 days a
week! We've been providing superior remote pc
repair since 2004 and have 100% customer satisfaction
thanks to our No Fix, No Fee guarantee on all services.
Listen to what real customers
say about our remote computer repair.
GoToMyPCTech technicians must pass an entrance exam
before being considered for a position. In
addition, all technician's most hold a recognized
certification in the industry such as CompTIA's industry
neutral A+ certification or Microsoft's Certified
Professional (MCP). Once hired, technician's
undergo rigorous training before being able to begin
supporting customers. Our technician's are then
kept abreast on emerging security threats and
technologies such as Microsoft Windows Vista.
Understanding the need for customer service, our
technician's are trained in proper customer service
techniques. GoToMyPCTech does NOT outsource any
work overseas. Your customers will always work
with English speaking technicians in the United States
REMOTE CONTROL TECHNOLOGY
GoToMyPCTech employs remote control
software that allows us to connect to your customer's
computer within seconds, even while behind corporate
firewalls thanks to our reverse connection technology.
All connections utilize 256-bit AES encryption and heavy
compression and use Symantec-audited security
architecture. GoToMyPCTech's remote control system
meets HIPAA regulations so your customers in the
Healthcare industry can use your service safely.
CONNECTIVITY AND SECURITY
GoToMyPCTech's Call Center has the ability to manage
dozens of concurrent customer connections with VoIP
All sessions and chats are logged in detail for quality
assurance and security.
Our Asterisk based PBX phone system has redundant
trunks with multiple lines to handle
heavier than normal call volumes. This means your
customers will never get a busy signal or be presented
with an unprofessional image of your business. Our powerful
auto-attendant routes calls efficiently and our monitored
reporting system ensures your customer's never get lost
in the phone menu.